How do I set up my son's iPhone with a smashed screen and locked iCloud using a new Apple ID?

setting up my sons phone, he doesnt have access to his other as the screen is smashed, set up a new apple id and i provided my phone number to send the code to now his icloud is locked and we can’t access it, yet the next steps are being sent there. I’m waiting for his eSIM to transfer across but we can’t do anything with the phone now. It keeps asking for verification and saying incorrect information


[Re-Titled by Moderator]

Original Title: What do I do

iPhone 16, iOS 18

Posted on Dec 5, 2025 11:42 PM

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Question marked as Top-ranking reply

Posted on Dec 6, 2025 1:08 AM

Your son’s new Apple ID cannot be used because the phone is still locked to his old Apple ID, and all verification codes are going to that account. This cannot be bypassed. You must either recover the old Apple ID through iForgot, complete Account Recovery, temporarily access the smashed phone, or request Activation Lock removal with proof of purchase.

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Question marked as Top-ranking reply

Dec 6, 2025 1:08 AM in response to Emmajaned89

Your son’s new Apple ID cannot be used because the phone is still locked to his old Apple ID, and all verification codes are going to that account. This cannot be bypassed. You must either recover the old Apple ID through iForgot, complete Account Recovery, temporarily access the smashed phone, or request Activation Lock removal with proof of purchase.

How do I set up my son's iPhone with a smashed screen and locked iCloud using a new Apple ID?

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