Messages app crashes when I try to open a particular message!

Help! I have an iPhone 16 Pro. Use text messaging a lot. On one particular group chat with my family (some of whom use Android devices, some use Apple), we had been communicating for several months and all of a sudden, when I click on our group chat, the entire messaging app closes. I need to be able to communicate with the family, is there a way to fix this one chat? I don't want to lose the old conversations.

I have tried, rebooting my mac, my iPhone and my iPad, still doesn't fix it. I have tried, clearing the cache on my devices, still crashing. Help!!!

Posted on Dec 31, 2025 7:45 AM

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3 replies

Dec 31, 2025 11:35 AM in response to janieellen22

janieellen22 wrote:

Help! I have an iPhone 16 Pro. Use text messaging a lot. On one particular group chat with my family (some of whom use Android devices, some use Apple), we had been communicating for several months and all of a sudden, when I click on our group chat, the entire messaging app closes. I need to be able to communicate with the family, is there a way to fix this one chat? I don't want to lose the old conversations.
I have tried, rebooting my mac, my iPhone and my iPad, still doesn't fix it. I have tried, clearing the cache on my devices, still crashing. Help!!!

Completely close out of the message app on your phone and do this Force restart iPhone - Apple Support

Messages app crashes when I try to open a particular message!

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