You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

dj-jer Author

Level 1

16 points

iTunes store doesn't recognize my iTunes library

For the last three days, I've received an error messages in iTunes. It's headed "iCloud Music Library," and reads: "Genius results can't be updated because the iTunes store doesn't recognize your iTunes library." The fix from support is to go to iTunes>File>Library>Turn off Genius. When I try to do that, though, I'm only presented with the option to "Update Genius," and following that only results in the same error message reappearing. Suggestions?

iMac Line (2012 and Later)

Posted on Jul 30, 2019 11:18 AM

Top-ranking reply

dj-jer Author

Level 1

16 points

Posted on Jul 30, 2019 11:53 AM

RESOLVED - I went to iTunes>Preferences, turned off the iTunes Cloud Music Library, and then turned it back on. The system seems happy now.

View in context

iTunes store doesn't recognize my iTunes library

Similar questions