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EthieGrey Author

Level 1

4 points

Can't get past an authorization request for 1 song

I just purchased a song at the iTunes store and was told my computer wasn't authorized to play it. So I deauthorized all computers associated with my Apple ID and reauthorized my computer. But I still am not authorized to play the song - over and over and over I get the notice that this computer is not authorized to play the song. Restarted my computer and it made no difference. I purchased another song at the same time which I can happily play. Can someone please help me with this, or tell me how to get my money back from Apple?

Posted on Aug 20, 2019 4:56 PM

Top-ranking reply

Niel

Level 10

732,425 points

Posted on Aug 20, 2019 6:00 PM

Delete and redownload it. If this isn't free in your country, click here and ask the iTunes Store staff for assistance.

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Can't get past an authorization request for 1 song

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