You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple ID problem

i tried to download a free app, but got asked to enter my apple id password. i did, and then got asked to update my credit card information, as it has been declined. i do that, and: declined again. i have money in the card and have no unpaid purchases. can someone help? it even prevents me from downloading apps that i had previously purchased with family share.

iPhone 6s

Posted on Feb 10, 2020 2:01 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 10, 2020 2:28 PM

Apple Support article.


Apple ID payment information - If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store. https://support.apple.com/en-us/HT203005



If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.


iTunes Store - Contact Us - Official Apple Support. https://support.apple.com/en-euro/itunes-contact


iTunes Support – world wide https://support.apple.com/choose-country-region/itunes


1 reply
Question marked as Top-ranking reply

Feb 10, 2020 2:28 PM in response to stephanenajjar

Apple Support article.


Apple ID payment information - If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store. https://support.apple.com/en-us/HT203005



If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.


iTunes Store - Contact Us - Official Apple Support. https://support.apple.com/en-euro/itunes-contact


iTunes Support – world wide https://support.apple.com/choose-country-region/itunes


Apple ID problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.