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batool98 Author

Level 1

4 points

iphone screen is black but the device is working

I was using my iPhone as usual and suddenly the screen turned green and then black, I can hear that the phone is working when I plug the charger and siri is working too but the screen is all in black and I can't open or shut the device off. what do you think the problem is and what should I do?

iPhone XS Max, iOS 13

Posted on Apr 14, 2020 7:07 PM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

414,018 points

Posted on Apr 15, 2020 1:33 AM

You still see a black screen after charging, force restarting, following the steps in this article.
You see a black screen, but you can hear alerts, sounds, and vibrations.
The screen remains black, but the device chirps when you unmute it and connect it to power.
Your screen is on, but it doesn't respond when you tap, slide, or try other gestures.
You can't force your device to restart because a button is broken or stuck.
Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

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iphone screen is black but the device is working

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