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Help Uninstalling Clean My Mac

Clean My Mac destroyed my third party software. When I tried to uninstall it, I was unsuccessful and it destroyed even more. How do I get completely rid of this software?

MacBook Pro 13″, macOS 10.12

Posted on Jul 1, 2020 11:01 AM

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5 replies

Jul 1, 2020 1:27 PM in response to Ramimur

Uninstall CleanMyMac per their directions then run etrecheck again to see what chaff it left.

On CMM…

https://discussions.apple.com/thread/251370955?answerId=252661013022#252661013022

https://discussions.apple.com/thread/251442443?answerId=252814053022#252814053022

https://discussions.apple.com/thread/251464557?answerId=252841819022#252841819022


EtreCheck is a simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/


Pastebin is a good place to paste the whole report if you capture the URL while there…

https://pastebin.com/


Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts...

Jul 1, 2020 11:40 AM in response to Ramimur

Basics for Uninstalling Software


Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash.  Applications may create preference files that are stored in the /Home/Library/Preferences/ folder.  Although they do nothing once you delete the associated application, they do take up some disk space.  If you want you can look for them at the above location and delete them, too.

Some applications may install an uninstaller program that can be used to remove the application. If you cannot find the uninstaller then you could download the freeware, Easy Find, to locate files that need to be removed. The places you need to search include:


  1. /Home/Library/Applications Support/ folder. Check if the application has created a folder then delete the folder that's in the Applications Support folder.
  2. Applications may install a startupitem or a LogIn item. StartupItems are usually installed in the /Library/StartupItems/ folder or the /Home/Library/StartupItems/ folder.  Login Items are set in the Users & Groups preferences. Open it in System Preferences, then click on the Login Items tab. Select the item from the list and click on the Delete [-] button to remove it.
  3. Some software use startup daemons or agents.  Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.


Some applications install a receipt in the /Library/Receipts/ folder.  Usually with the same name as the program or the developer.  The item generally has a ".pkg" extension.  Be sure you also delete this item as some programs use it to determine if it's already installed.


There are many utilities that can uninstall applications.  Here is a selection:



For more information visit The XLab FAQs and read the FAQ on removing software.


Jul 1, 2020 12:58 PM in response to Ramimur

I tried the specific recommendations you offered as well as some of the uninstall applications. Hazel image loaded, but not the software. Others said they were free, but weren't. I stuck with just putting Clean My Mac in the trash and emptying it. This won't solve my access to the third-part database it damaged and I can't even get it reinstalled from my back-up disk. I think there is truly something very significant damaged in my MacBook Pro in general. I may have to erase the entire hard drive and start from scratch. Thanks for your effort.

Help Uninstalling Clean My Mac

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