My phone says disabled an my thumb print won’t work along with the passcode. How do I get back into my phone.
My son has an iPhone 6 and his passcode or thumb print does not work to open it. Now it says it’s disabled to try back in an hour.
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If you forgot the passcode for your iPhone, or your iPhone is disabled https://support.apple.com/en-us/HT204306
The instructions are essentially the same for an iPad and iPod touches. “If you enter the wrong passcode too many times, you’ll see a message that your device is disabled. If you can’t remember your passcode, you'll need to erase your iPhone, which deletes your data and settings, including the passcode.”
If you backed up your iPhone, you can restore your data and settings after restoring your iPhone. If you never backed up your iPhone before you forgot your passcode, you won't be able to save the data on your iPhone. Follow the steps below to remove your passcode.”
Next, remove your passcode (see the document for the steps). Then, restore your phone on your computer (see the document for the steps).
“If you can't update or restore your iPhone using recovery mode, or you can't use recovery mode because of broken or stuck buttons, contact Apple Support. Then follow the steps to set up service for your iPhone.”
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Also, see If Touch ID isn't working on your iPhone or iPad https://support.apple.com/en-us/HT207537
