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command r not working

How to get to the recovery page when hold Command + R is not working

MacBook, macOS 10.14

Posted on Sep 22, 2021 7:36 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 22, 2021 7:50 AM

About macOS Recovery on Intel-based Mac computers


f you can't start up from macOS Recovery

If your Mac can't start up from its built-in macOS Recovery system, it might try to start up from macOS Recovery over the Internet. When that happens, you see a spinning globe instead of an Apple logo during startup: 

To manually start up from Internet Recovery, press and hold either of these key combinations at startup:

If startup from Internet Recovery is unsuccessful, you see a globe with an alert symbol (exclamation point):

If you see the globe and alert symbol, try these solutions:

  • Make sure that your Mac can connect to the internet. If you're not prompted to choose a Wi-Fi network during startup, choose a network from the Wi-Fi menu , if available.
  • Press Command-R at startup to try using the built-in Recovery system instead of internet Recovery.
  • Connect to the internet using Ethernet instead of Wi-Fi, or vice versa.
  • Connect to the internet from a different Wi-Fi or Ethernet network. Your network configuration might not allow the internet access that macOS Recovery needs.
  • Try again later, because the issue might be temporary.
  • Start up from another disk or volume, if available, or use a bootable installer to reinstall macOS.

If you still need help, please contact Apple Support.



3 replies
Question marked as Top-ranking reply

Sep 22, 2021 7:50 AM in response to Jocecy

About macOS Recovery on Intel-based Mac computers


f you can't start up from macOS Recovery

If your Mac can't start up from its built-in macOS Recovery system, it might try to start up from macOS Recovery over the Internet. When that happens, you see a spinning globe instead of an Apple logo during startup: 

To manually start up from Internet Recovery, press and hold either of these key combinations at startup:

If startup from Internet Recovery is unsuccessful, you see a globe with an alert symbol (exclamation point):

If you see the globe and alert symbol, try these solutions:

  • Make sure that your Mac can connect to the internet. If you're not prompted to choose a Wi-Fi network during startup, choose a network from the Wi-Fi menu , if available.
  • Press Command-R at startup to try using the built-in Recovery system instead of internet Recovery.
  • Connect to the internet using Ethernet instead of Wi-Fi, or vice versa.
  • Connect to the internet from a different Wi-Fi or Ethernet network. Your network configuration might not allow the internet access that macOS Recovery needs.
  • Try again later, because the issue might be temporary.
  • Start up from another disk or volume, if available, or use a bootable installer to reinstall macOS.

If you still need help, please contact Apple Support.



command r not working

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