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how to remove a charge I didn't make

How do I remove or disputed an Apple Card purchase I didn't make?

MacBook Air 13″, macOS 10.15

Posted on Oct 12, 2023 8:01 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 13, 2023 3:31 PM

Hello mckeelaw,


To dispute an unauthorized charge, you'll want to contact Apple Card support.


1. On your iPhone, open the Wallet app.On your iPad, go to Settings and tap Wallet & Apple Pay.
2. Tap Apple Card.
3. Under Latest Transactions, find and tap the transaction that you want to dispute.
4. Under Transaction History, tap the transaction again.
5. Tap Report an Issue.
6. Select the issue that you're experiencing, then tap Continue.
7. Tap Continue to Chat. 
8. When a pre-written message opens in the Messages app, tap the Send buttonthe send icon.
After you send a Message, you'll either receive a form requesting more details about your dispute, or you'll be directed to an Apple Card Specialist. If you receive a form, you must fill out and submit it in order for Goldman Sachs to receive and investigate your dispute.

Dispute a charge to your Apple Card


Cheers!



3 replies
Question marked as Top-ranking reply

Oct 13, 2023 3:31 PM in response to mckeelaw

Hello mckeelaw,


To dispute an unauthorized charge, you'll want to contact Apple Card support.


1. On your iPhone, open the Wallet app.On your iPad, go to Settings and tap Wallet & Apple Pay.
2. Tap Apple Card.
3. Under Latest Transactions, find and tap the transaction that you want to dispute.
4. Under Transaction History, tap the transaction again.
5. Tap Report an Issue.
6. Select the issue that you're experiencing, then tap Continue.
7. Tap Continue to Chat. 
8. When a pre-written message opens in the Messages app, tap the Send buttonthe send icon.
After you send a Message, you'll either receive a form requesting more details about your dispute, or you'll be directed to an Apple Card Specialist. If you receive a form, you must fill out and submit it in order for Goldman Sachs to receive and investigate your dispute.

Dispute a charge to your Apple Card


Cheers!



how to remove a charge I didn't make

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