Could Not Set Up Apple Pay - An error occurred while setting up Apple Pay - iPhone 15 Pro

Apple Pay worked fine on my iPhone 15 Pro for several months. Then I remember at some point seeing something about "Updating card info" when I tried to use Apple Pay. After several days of it still saying it was updating card info, I removed the card from the Wallet. However I have not been able to add it back since, and am now unable to add any credit card (including Apple Card).


I have checked with my bank, and it is definitely not an issue with my card. I have the same card set up successfully on Apple Pay on my Mac and Apple Watch. On my iPhone 15 Pro, the Wallet app gives the following error before I can even enter any card details:


Could Not Set Up Apple Pay - An error occurred while setting up Apple Pay


I have tried everything that I have found in the Support Community so far:

  • Signing out from my Apple ID and signing back in
  • Changing the region and changing it back to my region
  • Restarting the iPhone
  • Tapping the image instead of ADD in the Wallet app


Thanks in advance for any other ideas.

iPhone 15 Pro, iOS 17

Posted on Jul 14, 2024 6:14 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 21, 2024 10:40 AM

Update: after trying everything I could find in online support and discussions, I finally contacted Apple Support. With the tech on the phone, we ran a diagnostic and the device was no longer detecting the Apple Pay hardware. Thanks to Apple Care, replacement device is on the way.

Similar questions

1 reply
Question marked as Top-ranking reply

Jul 21, 2024 10:40 AM in response to MiKEEE

Update: after trying everything I could find in online support and discussions, I finally contacted Apple Support. With the tech on the phone, we ran a diagnostic and the device was no longer detecting the Apple Pay hardware. Thanks to Apple Care, replacement device is on the way.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Could Not Set Up Apple Pay - An error occurred while setting up Apple Pay - iPhone 15 Pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.