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Level 1

4 points

itunes could not backup the iphone because the backup was corrupt no backup to delete

I cannot back up to itunes - the message from itunes is that the backup is corrupt.

I have gone into Itunes>preferences and there is NO back up to delete

software version in current as of 13.6.19 on phone and PC

please assist

Thanks

iPhone XS Max, iOS 12

Posted on Jun 12, 2019 7:06 PM

Top-ranking reply

Level 10

274,564 points

Posted on Jun 13, 2019 6:15 AM

Reboot both the computer and the device. See Locate backups of your iPhone, iPad, and iPod touch - Apple Support and clean up any unwanted/corrupt backup set from the storage location.

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