Cannot erase content

I am trying to reset my phone and it will not let me erase any content

iPhone 5, iOS 10

Posted on Jan 14, 2020 5:26 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 14, 2020 6:25 PM

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary


Hard reset


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup

1 reply
Question marked as Top-ranking reply

Jan 14, 2020 6:25 PM in response to LilianaAguilera

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary


Hard reset


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cannot erase content

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.