You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple TV

I have an issue with movies on Apple TV where it says, “You did not buy this item. You cannot redownload [Movie Name]”


This is on all of my families accounts where we can watch the movies on iPads and other devices but the Apple TV won’t let us


Please help

Thanks in advance

Posted on Jan 5, 2021 3:07 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 5, 2021 7:40 AM

Is this about the Apple TV app or about the Apple TV set-top box?

If this is about the Apple TV app on another device, then which device (instead of mentioned iPad)?


When you have Family Sharing activated with additionally Purchase Sharing, then you can share bought movies from the iTunes Store. Verify that the (currently active) Apple ID account on Apple TV is one of the accounts in Family Sharing.

Family Sharing without purchase sharing won’t allow access to family member’s purchases.

The Apple TV box cannot download any movie. It is a streaming device.


Share App Store, iTunes Store, and Apple Books purchases with Family Sharing - Apple Support

If there's an issue when you redownload apps, movies, or other content from Apple - Apple Support

If you don't see your family's shared content - Apple Support


You start shared movies from the Purchased tab, then select the family member, then select from their content.

1 reply
Question marked as Top-ranking reply

Jan 5, 2021 7:40 AM in response to LucaMouskides

Is this about the Apple TV app or about the Apple TV set-top box?

If this is about the Apple TV app on another device, then which device (instead of mentioned iPad)?


When you have Family Sharing activated with additionally Purchase Sharing, then you can share bought movies from the iTunes Store. Verify that the (currently active) Apple ID account on Apple TV is one of the accounts in Family Sharing.

Family Sharing without purchase sharing won’t allow access to family member’s purchases.

The Apple TV box cannot download any movie. It is a streaming device.


Share App Store, iTunes Store, and Apple Books purchases with Family Sharing - Apple Support

If there's an issue when you redownload apps, movies, or other content from Apple - Apple Support

If you don't see your family's shared content - Apple Support


You start shared movies from the Purchased tab, then select the family member, then select from their content.

Apple TV

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.