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My desktop PC crashed. Can I recover my files from Icloud?

How do I recover files from Icloud and put them into my new computer?

Windows, Windows 6

Posted on Oct 8, 2021 7:14 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 11, 2021 10:39 PM

You're welcome!

Thank you for your reply, Judyyrj. 


Yes, with your new computer linked to your Apple ID, and iCloud on your new computer, you may be able to see and download the files you want.


Just click on the blue links below to see the online articles that can guide you.


View, add or remove iCloud Drive files in iCloud for Windows

See: “Download and view files”

https://support.apple.com/en-au/guide/icloud-windows/icwddbc813bd/icloud


and

How to keep iCloud Drive files downloaded on your Windows computer

https://support.apple.com/en-au/guide/icloud-windows/icw8531ad6b7/icloud 


For the old computer with black screen:


If it is not completely unusable,

you might want to try getting it working:?


If your Mac appears to be stuck on a blank screen, follow these steps.

https://support.apple.com/en-au/HT210905


All the best :-)

5 replies
Question marked as Top-ranking reply

Oct 11, 2021 10:39 PM in response to Judyyrj

You're welcome!

Thank you for your reply, Judyyrj. 


Yes, with your new computer linked to your Apple ID, and iCloud on your new computer, you may be able to see and download the files you want.


Just click on the blue links below to see the online articles that can guide you.


View, add or remove iCloud Drive files in iCloud for Windows

See: “Download and view files”

https://support.apple.com/en-au/guide/icloud-windows/icwddbc813bd/icloud


and

How to keep iCloud Drive files downloaded on your Windows computer

https://support.apple.com/en-au/guide/icloud-windows/icw8531ad6b7/icloud 


For the old computer with black screen:


If it is not completely unusable,

you might want to try getting it working:?


If your Mac appears to be stuck on a blank screen, follow these steps.

https://support.apple.com/en-au/HT210905


All the best :-)

Oct 8, 2021 7:48 PM in response to Judyyrj

Hi Judyyrj,

Welcome to the Apple Community.

where some of us do our best to help each other troubleshoot :-)


Wondering if the new computer is also a Windows PC,

and

which Operating System is installed on it.


You may need to first log-into your Apple ID on your new computer.

That should add your new computer to the list of approved devices (max 5 devices at a time.)


Apple Support have articles online that may help you..


Set up iCloud on all your devices

(Scroll down to: "Set up iCloud on your Windows computer")

https://support.apple.com/en-ahttps://support.apple.com/icloud


What can you do with iCloud on a Windows computer?

https://support.apple.com/en-au/guide/icloud/mm6be2394337/icloud


View, add or remove iCloud Drive files in iCloud for Windows

See: Download and view files

https://support.apple.com/en-au/guide/icloud-windows/icwddbc813bd/icloud


Keep iCloud Drive files downloaded on your Windows computer

https://support.apple.com/en-au/guide/icloud-windows/icw8531ad6b7/icloud


Use iTunes to sync your iPhone, iPad or iPod with your PC

https://support.apple.com/en-au/HT210612


iCloud Support

https://support.apple.com/icloud


Hope this helps you :-)

Oct 9, 2021 5:41 PM in response to Judyyrj

Hi again Judyyr),

Thank you for your reply, and for supplying some more info. that helps.


You might want to first check that your iCloud files from the old computer are still ok, ready for you to download,

You could do this by logging in (on the internet) to your iCloud.com account with your Apple ID.

(Eg: You may be able to click on an app (the Photos app,) and see your files.)


If your iCloud files are ok:

Seems next thing would be to download the "iCloud for Windows" app to your new Windows computer.


This article:

"Download iCloud for Windows" contains a link to click on,

to download the app from the Microsoft Store.

https://support.apple.com/en-au/HT204283


Hope this is what you need :)




Oct 9, 2021 7:30 AM in response to brbo

Thanks for answering my rather confusing question. As you can tell, I am computer illiterate! I found my new PC and my old PC on Apple ID; Devices, but I don't know how to open the old files to load them to the new computer. Both are Windows. I think one was 6 and the new one is 10 or 11.

I am reading the info you sent, but I don't know if I have to open an Icloud drive in this new computer? When I click on start, there is no icoud icon.

Oct 10, 2021 8:42 AM in response to brbo

Thanks for your help. I am feeling completely out of my league!

My old computer just has a black screen, so I can't do anything on it. I did follow your instructions and download the iCloud onto my new computer. Not sure if that should be able to find my old files, so I can transfer them to new computer. ?

My desktop PC crashed. Can I recover my files from Icloud?

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