You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Cameranotworkingg
Cameranotworkingg Author
User level: Level 1
6 points

Message that says unable to determine if your iPhone camera is a genuine Apple part. I bought a this iPhone 13 Pro on august 2022 and it started failing one year after and now when I open the camera the screen stays black, haven’t taken it to repair

iPhone 13 Pro, bought it on Apple Store but Camera suddenly stopped working after one year of use, I hadn’t taken it anywhere to repair until last week I went to an Apple Store replace the screen but they told me I had to leave the phone overnight and come back the next day but i needed my phone that night so I didn’t leave it but today camera stopped working and it has a message that says unable to determine if your iPhone camera is a genuine Apple part. What can I do??

iPhone 13 Pro, iOS 16

Posted on Aug 21, 2023 10:07 PM

Reply

Similar questions

3 replies
User profile for user: TheLittles
TheLittles
User level: Level 10
195,711 points

Aug 21, 2023 10:23 PM in response to Cameranotworkingg

Cameranotworkingg Said:

"Message that says unable to determine if your iPhone camera is a genuine Apple part. I bought a this iPhone 13 Pro on august 2022 and it started failing one year after and now when I open the camera the screen stays black, haven’t taken it to repair"

-------


See About Getting this Serviced:


Whom to Contact:

A. Contact Apple:

You have a One-Year, Out-of-the-Box, Limited-Warranty. So, if less than 80% contact Apple Support, and see if you can get this serviced. So, et up a Genius Bar Appointment at your local Apple Store. These it will be diagnosed, and you'll be provided with your options.

Apple Support Contact Information:


or...


B. Contacting an AASP: 

Also, take this to an AASP (Apple Authorized Service provider), asking for assistance.

  1. Go Here: Find Locations - Apple Authorized Reseller
  2. Click: Service & Support
  3. Enter: your location information
  4. See: if there is an AASP nearby
  5. Contact: an AASP that shows up, and find out more about the services that they offer to fix the iPhone
Reply
User profile for user: Cameranotworkingg
Cameranotworkingg Author
User level: Level 1
6 points

Aug 21, 2023 10:26 PM in response to Kurtosis12

Thanks but I’m in Mexico now and the nearest authorized repair store is 3 hours from where I am, I wanted to know if this is a common issue or if there was something I could do to fix it in the meantime before I can plan a trip to get it checked, I don’t want to take it anywhere that isn’t an authorized store

Reply

Message that says unable to determine if your iPhone camera is a genuine Apple part. I bought a this iPhone 13 Pro on august 2022 and it started failing one year after and now when I open the camera the screen stays black, haven’t taken it to repair

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up