Qardio has gone bankrupt and app is missing from App Store

It seems very unreasonable to me that the app has been removed. Even if the company has gone out of business existing customers should be able to be supported. Assume it’s Apple rather than Qardio that has taken the app down… very disappointing! Didn’t plan on having to buy new scales and BP monitor just because I upgraded my phone!

I’m having exactly the same issue and, like you, have several of their products that I use daily. It’s very frustrating and I hope we can find a resolution.

MrsC02O7 wrote:

Assume it’s Apple rather than Qardio that has taken the app down… very disappointing!

Unfortunately, you cannot assume that. If the developer is out of business, they are not going to be able to:

• Pay the the servers to store the app data
• Pay for support for the app
• Pay to have the app maintained. Apps require updating so they do not crash.

Of course the developer is going to remove the app if they go out of business. Apple does not remove the app from your phone when the developer removes the app from the App Store. You will still have the app on your phone, but will no longer be able to download it again from the App Store and if the app relies on external servers that they would have to pay for, the app will no longer work.

Any developer can remove their app from the App Store at any time. Apple cannot force a developer to keep their apps in the store and have no right to have it in the store without their permission. You will need to get the information from the developer of the app as they don't need to provide any reason if they no longer want to make it available. You can also inquire why they are continuing to advertise the app on their website.

Totally… it’s not long since I purchased a new BP monitor from them and I use my scales daily. Neither are any good without the app… just ordered new scales and new BP monitor from Withings - they’ve been around years so hopefully won’t have the issue again. Very much feel the app should still be made available for existing customers whatever the status of the company. I assume (guess work only) that Qardio have to pay Apple to have the app available and won’t have done so as gone out of business hence Apple remove it from the store. Neither company apparently giving any thought to customers such as ourselves…

Did the app still work for you on your other device that had it installed? Users are reporting that the app no longer works even on devices where it is installed. This indicates that there servers are also down that used to maintain your account. The account was required to use the devices. Not sure if this was only the case using certain devices or if it is true for all of the devices that they sold.

Hopefully another company will purchase them. They have a strong user base and a lot of assets including medical certifications where another company could come in and take over. Unfortunately there has been no information as their emails go unanswered and their Support page is no longer active. This has all happened very quickly and it would be in the best interest for them to make some announcement, especially if they are looking to sell to someone else.

If you still have it on an older device, make sure you don't log out of your account as you will not be able to log back in. Others have reported that they were logged out automatically and now cannot log back in. Since this just happened within the last week, reports are still coming in. Sounds like even on older devices, the app will soon become unusable, so hopefully we will hear some kind of announcement from Qardio soon.

I am using an iphone11, the app ist still visible in the app store for me, BUT:

I was forced to enter the password, forgot it and wanted to reset it.

Nope.

No answer from any server. The quardio main website is offline, the domain quardio.com is for sale.

My BPM device is completely useless.

StarLord78 wrote:

I do not think Apple should be blamed at all. I purchased the QardioBase X from the Qardio website last week in Australia and payment went to them and shipped from Sydney I also cannot get the App or contact support at all. All their support links and email addresses are not working. If this company is bust why are they still selling hardware that cannot be used to its potential. I

You should contact your Government Consumer Agency to file a report. In the US, it is the FTC, but not sure about Australia. You are correct, they should not be allowed to continue to sell products that they no longer support. Hopefully you will be able to get a refund for the product just purchased.

After messaging to their previous VP of application development and their co-founder on LinkedIn, they have made the app available again on the app store. Please note: all senior management of the company are working somewhere else already.

You can "login" after installing the app and see your previous data history. I think that "login" no longer login to their servers as my QardioBase had problems syncing data with their servers for many months already. I have to make it to communicate with the Qardio app directly through Bluetooth instead of going through WiFi.

This totally worked for me. Purchased the QardioBaseX in Australia and could not get the app. With try above link I got the app and was able to create An account by using the send code to email method. It connected to the scales and now able to use and sync the data to Apple Health. Legend.

I had same issue but working now. I did not delete the app. I tried it today 9/29 and app downloaded. I re-connected my scale and blood pressure monitor. Everything works and all my history still there. I am glad my investment still working.

I’m happy with it so far! I like the fact that it displays the measurement on the unit as well. I’m also very pleased with my scales as well… I was actually a Withings customer pre Qardio - probably should have just stayed with them in hindsight! Frustratingly I seem to now be able to access my Qardio data and devices again although I’m not sure how long that will be the case as the company doesn’t look to be in a great position financially…

You should be able to sync it now as they somehow fixed their servers even though the state of the company is unknown since all of their founders and CEO left the company.

If you have been syncing those data with Apple Health, you can also get those data within the Apple health app as long as you haven’t delete those data.