Qardio has gone bankrupt and app is missing from App Store

SOLVED! I just now was able to download the app to my new iPhone, here: https://apps.apple.com/ca/app/qardio-heart-health/id855275752

Not sure why I cannot find it searching the App Store, but google led me here (also in the App Store), and it works! I logged in and it synced with all my previous scans. I also can't find anything about them going out of business, maybe they just released a new version of their app and/or are having issues with the App Store search?

looks like they changed the app name to “qardio heart health”. I had the same issue due to a phone upgrade and just found the “new” app and downloaded and it worked. Good luck to all!

Hey guys. Qardio app is now live on the App store. It was updated too! It works great! Thought you should know before buying a different BP device.

Same here - 4 Qardio products but app working fine today on iphone - Seriously hope gets sorted by someone as products and technology all good and useful. Expensive to replace products !

Get the Qardio app, go to settings, and setup QardioBase. Once it’s setup there, when you open up the app while using the scale, it will sync via Bluetooth.

I just saw the Qardio app is back on the App Store. And Qardio website is also back. But they still are out of stock on the Qardio arm2

Same. I just bought a new Qardio arm too, replacing my old one that I had for years. I love the product. I have a heart condition have to take my bp quite frequently so I need an online system to track all the measurements. It’s ridiculous that just because I upgraded my phone I can’t use my fully functioning monitor

I do understand all that. I suppose the issue I have is that I believe the app should remain available for those that already use and rely on it. I can understand it not being available to any new users but to prevent existing users from continuing to use it seems harsh. Those of us who have updated our phones this year now have scales and BP monitors that might as well be paperweights which is annoying and, in my opinion, unfair. I’m not asking any more than the fact that apps I was using remain available despite my hardware upgrade.

The app has been working for me on my old phone - it’s only the phone upgrade that has caused me to have the problem.

Yes, I agree it would be good if someone bought them out. However I’ve now ordered my Withings and will stick with them going forward - they’ve been in the industry for many years so hopefully won’t the problems that Qardio is/has had.

Qardio Europe Ltd have overdue accounts that are overdue by over a year and there is a proposal for them to be struck off the companies house register. Also Qardio Netherlands were declared Bankrupt and they haven’t posted a corporate news update since December 2023.

suggests this will not change!

Had the same issue..no app after the upgrade to iPhone 16 pro.

After some internet searching, I saw there was a Qardio iWatch app.

The app was already on my watch (never used it). It allowed me to pair the Qardio Arm to the watch and I was able to take a reading. Not sure it will sync to Apple Health

I do not think Apple should be blamed at all. I purchased the QardioBase X from the Qardio website last week in Australia and payment went to them and shipped from Sydney I also cannot get the App or contact support at all. All their support links and email addresses are not working. If this company is bust why are they still selling hardware that cannot be used to its potential. I

So far, I can use the app on my iPad. I will upload my data to

myself and hopefully not upgrade the iPad. I have not found any reliable

information about Qardio filing bankruptcy papers, but when I click on support

on the website, I get the Secure Connection Failed page.

I did some more digging and found the company has not

recently filed for bankruptcy. There was a Chapter 7 adversary proceeding

filed against Qardio in 2019, but the case was dismissed with prejudice in

early 2020

gwl12 wrote:

looks like they changed the app name to “qardio heart health”. I had the same issue due to a phone upgrade and just found the “new” app and downloaded and it worked. Good luck to all!

Great find. It also appears that they have changed the link on their website to point to this app instead of the previous link that said the app was not available. The app has been in the App Store for over a year with the latest update being 6 months ago, so not sure if it is actually new or what changes have been made. Hopefully they are back on track. It is odd that they have not kept their users informed on what is going on and that their Support link is still not functional.

Glad I found this forum. I hadn't used my qardio bp monitor in awhile and it wasn't working so I just installed new batteries and did the reset (though I never see a light when inserting a paper clip in the hole.) I have a new phone; the app still has my bp history but it won't connect to the phone. Bluetooth doesn't find it either. I looked up the "new" app but there was nothing to download as the "open" button appeared. It took me to the app on my phone. I'm really upset that the device won't work anymore. Devices are still being sold, so it's hard to believe the company would simply stop operations. This is crazy.