Qardio has gone bankrupt and app is missing from App Store

Wish these updates had been available before I ordered my replacement scales and BP Monitor 😳 Although I have to be honest, if the companies finances are that bad then I suspect it’s only a matter of time until we really can’t access the app and use our devices…

Qardio would have made a fire sale before going bankrupt. So as a customer we are in a dead end (cul-de-sac). Yesterday, I received the CheckMe brand blood pressure system. Very satisfied and above all the APP does not need to connect to a site to work and the pressure indicator is indicated on the device.

Does anybody know a solution for us to be able to sync our scale to our phones and keep a log or do we have to buy a brand new scale? We spent a lot of money for the scale and now it can’t do what we bought it or to do? This is so bizarre

I had same issue but working now. I did not delete the app that after upgrading to iPhone 16 would not re-download. I tried it on 9/29 and app downloaded. I logged in, re-connected my scale and blood pressure monitor. Everything works and all my history still there. I am glad my investment is still working.

Update to my previous post.

The problem I experienced a few days ago with my BP monitor has been solved. The issue was user error 😏 as the device needed new batteries and had to be paired with Bluetooth on my phone. I didn’t remember how to pair it and had to search online for instructions.

But the most relevant part of this post is that afterward, I was able to download the Qardio Health app to my iPad and log into my account. It worked and my history appears.

The app requires user to re-sign in. The app does not recognize my credentials and tells me it will send link to email, which never arrives. The website domain has disappeared. The help@ and support@ email accounts bounce undeliverable.

This does not look good!

Someone in this discussion group got an email link on forgetting credentials. May be you can try it again. However, you can’t email their support for help anymore.

I’m not sure if you store your previous credentials in the Apple password manager or not. If you did, you should look for the credentials from getqardio.com instead of using the suggested email/password pair as it took it from a more generic domain (page.link).

Today I received an e-mail for a discount on my next purchase from Qardio. I have responded with an e-mail to their customer support. At this point it has not bounced back (Approx. 10 minutes).

The web page appears to be back up. Time will tell the true store.

Sure about that? I can get the apps still and their official website looks normal. Google and AI search produces results saying the opposite. I’d like to replace my Arm 2, so anyone have a link to official bankruptcy info?

ChopperUSA wrote:

Sure about that? I can get the apps still and their official website looks normal. Google and AI search produces results saying the opposite. I’d like to replace my Arm 2, so anyone have a link to official bankruptcy info?

Qardio is a private company that does not have to disclose its financial details like you would find with a publicly traded company. In addition, bankruptcy does not mean that a company is going out of business. It is not unusual for companies to file bankruptcy for restructuring and to reduce debt obligations. You will also find that when a company does go out of business, it is not likely that they disclose the date that happens and usually involves employees showing up to work with the doors locked and they learn about it with a note posted in the window.

As for trusting a company with future sales and service for their products, that can only be an individual decision by you. On the plus side they have built a brand with products and patents that are valuable and puts them in a position where other investors or companies may be inclined to purchase the business, before they were forced to shut their doors if they did become cash strapped and unable to raise cash through funding rounds. And on the other hand users have found that they are unable to get any support for their products and calls/emails go unanswered.

The bankruptcy claim that the OP was referring to is most likely the one here from their Netherlands subsidiary.

https://www.faillissementsdossier.nl/en/bankruptcy/1797325/qardio-netherlands-b-v.aspx

This is very concerning exspicaly if you have heath issues.

Yeah it would be the ACCC in Australia. Have lodged a complaint with them. But also organised a chargeback with my bank.

See solution at the bottom of this Macrumors discussion: https://forums.macrumors.com/threads/qardio-app-is-gone-what-happens-when-i-change-phones.2437328/page-2.

You are a genius! Thanks so much for finding the link. Solved my problem also.

[Edited by Moderator]