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Photo “Albums” disappeared after updating to IOS 18

Cannot locate my Albums in Photos. HELP!

iPhone 11 Pro Max, iOS 18

Posted on Sep 26, 2024 8:55 AM

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Question marked as Top-ranking reply

Posted on Nov 22, 2024 7:51 AM

This is the worst update ever. My pictures are a hot mess. Please give us the option to go back to the old format!!!! I am so upset right now. Who does your research before hurting the masses?

118 replies

Dec 4, 2024 6:13 PM in response to tali22

We all have different issues. The 'one' thing that helped me is that for one of my missing albums (an important one) that contains photos of my drivers license and insurance cards and passport and credit cards... (called DOCUMENTS), is that I can search for that one album and find it intact. Just use the binocular search feature.


Still, a terrible update.

Dec 5, 2024 1:08 PM in response to TulsaGB

Hi Apple Community, in response to Photo Albums disappearing in iOS 18, I found this useful video that guides you to making Photos like they were in iOS 17. It also makes suggestions for new features to enhance the experience. The best part is it’s fully customizable.


I good this helps and eases frustrations…as I was one that experienced the same issue but was on a mission to find a solution.


https://youtu.be/SGBZLmp8T-Q?si=eUloMImBW1yDgZ2_

Dec 20, 2024 5:02 PM in response to TulsaGB

What hardly anyone addresses; it takes a long time for albums and photos to be synched back once iOS18 is installed. For me with over 100.000 photos it took more than two days for all albums and photos to rearrange.

Apple should have known this and warned their customers. No wonder people depending on their albums for work freaked out; when you are missing half of the albums, search functions for the album don't work, and photos in the albums are missing. To me it seems like after the two days everything is back, but the trust is lost!!!

Dec 6, 2024 9:41 AM in response to margo m.

margo m. wrote:

This is RIDICULOUS. Fix this album issue!!!! Why do you have to ruin things in updates!

What album issue? The major "issue" seems to be that people haven't explored the app to see how things have be rearranged. Or having swiped to the bottom to "Customize & Reorder" to arrange things more to their liking.


Customize the Photos app on iPhone - Apple Support


If you have some other issue, please explain what it is.

Dec 6, 2024 1:16 PM in response to Mhcookie1

Mhcookie1 wrote:

Omg I hate the iOS 18 update my pics are all over the place when I open my pics all my pics show up I hate it I was trying to uninstall but it will not give me the option I hate it I hate it😡

Omg, have you read any of the instructions for Photos? Have you swiped down to the bottom of the screen in Photos and made use of "Customize & Reorder?"


Customize the Photos app on iPhone - Apple Support


Dec 18, 2024 2:10 PM in response to allecia128

allecia128 wrote:

FIX IT APPLE, I am furious! Most users have multiple devices, meaning we are loyal to the brand for a reason….this is not it. I made careful curated albums over the years. Now they are all gone and no solid answers on how to get them back… FIX IT!

Apple doesn't read here in this user-to-user forum for feedback or suggestions. You can, however, let them know your thoughts here:


Product Feedback - Apple


Meanwhile, if there is an Apple Store near you, I suggest you make an appointment to have someone there show you how to use Photos. It's the sort of thing that's probably easier to do in person. Almost everyone I've interacted with who thought their albums are gone has discovered they weren't.

Photo “Albums” disappeared after updating to IOS 18

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