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Photo “Albums” disappeared after updating to IOS 18

Cannot locate my Albums in Photos. HELP!

iPhone 11 Pro Max, iOS 18

Posted on Sep 26, 2024 8:55 AM

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Question marked as Top-ranking reply

Posted on Nov 22, 2024 7:51 AM

This is the worst update ever. My pictures are a hot mess. Please give us the option to go back to the old format!!!! I am so upset right now. Who does your research before hurting the masses?

118 replies

Dec 5, 2024 3:07 PM in response to Naptown58

This is the only suggestion that actually worked. They are still there. But trying to organize them in this new format is awful. I would also like to know why you can't "move" a photo to an album. It just gets copied into the album. So if you try to delete that photo from the huge, main album it deletes that photo everywhere. It would be so much cleaner to move it to the album of you choice and would keep that recent album so much smaller.

Dec 9, 2024 7:40 AM in response to Juszcz5

Albums are empty! Most of my album names are still there, I only had 20, however the albums are now empty! Apart from 3 of them (which have had more recent photos added to them in the last 12 months). So annoyed 😡, this is the second time this has happened. I only reorganised them again in August for it to happen again! I no longer trust Apple with my photos and am going to try to find alternative back ups.

Dec 11, 2024 8:45 AM in response to TulsaGB

How can we switch back to the old album setup? I cannot access any of my older videos, and this new update is a real mess. Please help!


1. Sorting photos has become more complicated.

2. It's difficult to find particular photos.

3. The facial recognition feature is poor; even though the faces look similar, it often fails to identify them correctly, with only one being recognized out of two similar photos.

4. Videos do not play properly or at all, and I have to duplicate them to access them or share them with another phone.


This situation is really frustrating! A true HOT MESS!

Dec 13, 2024 8:23 PM in response to Lindajoysmith

Same here. My pregnancy /birth/baby albums, wedding album all gone. Two hours on phone with Apple and they are nowhere to be found. Said I can try a third party date recovery company they can recommend but would charge fee. I was like “I’m not paying a cent when it’s your update that caused the loss of my albums”. I’m waiting to hear back from them now. I’m pretty sure I will never get them back. I’m devastated. All I can do now is go back through Facebook and save the photos from each event again and I’m going to check through external drives we have at home praying I backed them up at some point 😢 I feel your pain

Dec 13, 2024 10:03 PM in response to TulsaGB

Two comments.


1) If you remember the name of an album, you can search for it. Helpful for me since one important album has photos of important docs (drivers license, passport…)


2) Even though my albums have disappeared, I can select any random photo that is not in any album, then select to ADD it to an album, and all my previously disappeared albums are displayed. Weird.


Not a solution, though, maybe a clue?

Dec 15, 2024 9:21 PM in response to TulsaGB

When I phoned AppleCare one day last week and explained the situation with this latest update and the fact that every single comment is negative, the representative was unaware of the problem. I don’t believe that anybody at Apple even looks at the comments on this site to see what a disaster this update has been for so many of us. Somehow, we have to get the attention of someone in upper management who has the authority to fix this mess!

Photo “Albums” disappeared after updating to IOS 18

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