iPhone 16 Pro trouble editing Live Photos

First if anyone reading this is considering upgrading to the iPhone 16 pro … don’t. More issues in the first 5 days than I’ve had in years with an iPhone 11 (yes, 11!)

When editing photos, I am not able to edit if I have changed the key photo of a Live Photo. The photos app completely shuts down after a few seconds and doesn’t save any changes you may have made. Reached out to apple support, after hours of diagnostics, I was told there was no issue. Brought it to T-Mobile where I bought the phone, they determined that phone was a lemon and gave me a new one. So I’m on my second iPhone 16 Pro within five days and still having the same issue - not being able to edit Live Photos if I change the key photo. The battery also dies, can’t get through a full day without having to charge it. so so so so so disappointed.

iPhone 16 Pro, iOS 18

Posted on Sep 29, 2024 6:49 AM

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Posted on Oct 11, 2024 3:59 AM

I also experience this problem.


To be more specific. For me changing the key frame of a live photo actually works, but if I right after having changed the key frame, try to hit the "Auto adjust" button the Photo app dies (instantly! not within a few seconds as you describe).


If I go back to the photo and revert the key frame change, the photo can be edited again. And here comes a few other interesting findings:


  • If I open a picture taken with my iPhone 16 Pro from my old iPhone XS, guess what!? the problem is there too! The photo app crashes. I'm running iOS 18.0.1 on both phones.
  • If a take a photo with the iPhone XS and edit it on the same phone the problem is not there
  • If a take a photo with the iPhone XS and edit it on the same phone the problem is not there. If I open iPhone XS-photos on my iPhone 16 Pro the problem is not there
  • And guess what (again)!! If I open a photo taken with the iPhone 16 Pro on my Mac Mini (running Sequoia), the Photo app crashes immediately when I try to change the key frame.


Hence... The problem lies in the photos that the iPhone 16 creates. The camera produces photos that are corrupt in some way, or it has a data structure that cannot be interpreted by the photo apps on iPhone and Mac.


I'm a 1000% percent sure of that we are not just a few having this problem, and even more sure of that Apple knows that the problem exists....


I have reported the issue to "feedback.apple.com".

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45 replies
Question marked as Top-ranking reply

Oct 11, 2024 3:59 AM in response to Cloveeee

I also experience this problem.


To be more specific. For me changing the key frame of a live photo actually works, but if I right after having changed the key frame, try to hit the "Auto adjust" button the Photo app dies (instantly! not within a few seconds as you describe).


If I go back to the photo and revert the key frame change, the photo can be edited again. And here comes a few other interesting findings:


  • If I open a picture taken with my iPhone 16 Pro from my old iPhone XS, guess what!? the problem is there too! The photo app crashes. I'm running iOS 18.0.1 on both phones.
  • If a take a photo with the iPhone XS and edit it on the same phone the problem is not there
  • If a take a photo with the iPhone XS and edit it on the same phone the problem is not there. If I open iPhone XS-photos on my iPhone 16 Pro the problem is not there
  • And guess what (again)!! If I open a photo taken with the iPhone 16 Pro on my Mac Mini (running Sequoia), the Photo app crashes immediately when I try to change the key frame.


Hence... The problem lies in the photos that the iPhone 16 creates. The camera produces photos that are corrupt in some way, or it has a data structure that cannot be interpreted by the photo apps on iPhone and Mac.


I'm a 1000% percent sure of that we are not just a few having this problem, and even more sure of that Apple knows that the problem exists....


I have reported the issue to "feedback.apple.com".

Oct 18, 2024 6:16 PM in response to Cloveeee

I had the same problem. Spent 3 hours in the Apple Store. Tried several different phones and they all had the same problem. Try editing a photo after changing the initial photo in live and it would crash. I checked the display phones and they all did it too. Determined that the phones with the 18.0.1 all had the same exact problem. I ended up just returning the phone and going back to my old SE for now.

Dec 2, 2024 2:18 AM in response to Cloveeee

Me too. Apple need to sort this photo editing issue out, my photo app also keeps crashing, I can’t edit any Live Photos at all, I have to duplicate a single in order to edit anything. Tedious, and not like Apple to release a sub par product. These phones aren’t cheap, do I really need to revert to an older model after spending nearly £1000 on an iPhone Pro?!

Jan 15, 2025 10:17 AM in response to Lailampr

I have an iPhone 14 Pro Max, which I purchased specifically for the camera. Photo editing has always worked flawlessly up until about maybe two months ago. It’s an iOS issue not a phone issue. Apple has not figured this out and it’s angered a lot of iPhone users. My husband‘s Samsung takes far better photographs and editing is flawless. Apple needs to get their act together😡.

Jan 15, 2025 11:52 AM in response to rimforsajonas

Suggesting something is an iOS issue, means it would be an issue affecting most. If it was, this forum would be flooded with users complaining, yet it's not. I'm not suggesting you don't have an issue, but let's not jump to the conclusion it's an iOS issue. What needs to be determined is why YOU have an issue. No one I know has an issue.




Oct 18, 2024 1:28 PM in response to rimforsajonas

Similar issues with editing photos. App instantly crashes when you try and change brightness for example. Turned phone off and on and seem to solve the problem but now after I edit a photo it freezes and doesn’t save. 2 weeks into owning the 16 pro max and it is by far the buggiest iPhone I’ve had. Any ideas or should I return the handset for a new one?

Jan 15, 2025 10:31 AM in response to darrisb

darrisb wrote:

I have an iPhone 14 Pro Max, which I purchased specifically for the camera. Photo editing has always worked flawlessly up until about maybe two months ago. It’s an iOS issue not a phone issue. Apple has not figured this out and it’s angered a lot of iPhone users. My husband‘s Samsung takes far better photographs and editing is flawless. Apple needs to get their act together😡.

You aren't speaking with Apple. I have no issues editing photos on my iPhone, so no, it's not an iOS issue.


Have you taken your phone to the Genius Bar at your closest Apple Store and shown it to them? You can certainly let Apple know your thoughts here --> Feedback - iPhone - Apple


Sep 29, 2024 6:57 AM in response to Cloveeee

I have no such issues with my iPhone 16 Pro or iPhone 16 Pro Max. The battery on both phones is nothing short of amazing and to see, I just opened a live photo and had absolutely no issues editing it.


To suggest no one should buy one of the new iPhone's because you seem to be having an issue, when millions upon millions of them are now out in the wild is ridiculous.

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iPhone 16 Pro trouble editing Live Photos

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