Why are AirPods Pro 2 Hearing Aid features not available in the UK?

Thank you. I just had another hearing test, which appears at the top of the 3 tests that I’ve taken in my Health app.

Unfortunately, changing the amplification slider for transparency (with Audiogram being selected as the source to ‘Tune audio for’) still has no effect, even when ‘conversation boost’ is enabled.

Nope. Does not work. Can do it with my iPad Pro which I’ve had to leave on iPadOS 18.0 now so I don’t lose this functionality.

Dont understand why I can’t see the functionality in 18.2. I’ve tried re-pairing the headphones with the iPhone and I’ve taken a new hearing Test. I have used the latest Hearing Test on the iPad to customise the earbuds and the settings seem to be persistent when I change back to using the iPhone.

I am at a loss to understand why this is such an issue. When I tried to customise the sound on the iPhone I don’t get the option to use an audiogram.

Thank you. I just had another hearing test, which appears at the top of the 3 tests that I’ve taken in my Health app.

Unfortunately, changing the amplification slider for transparency (with Audiogram being selected as the source to ‘Tune audio for’) still has no effect, even when ‘conversation boost’ is enabled.

It won't as they will not work in the UK until they are approved by the MHRA.

The only way you will get them working is with an older Apple iPad or iPhone running an older IOS than 18.1.

Nope. Does not work. Can do it with my iPad Pro which I’ve had to leave on iPadOS 18.0 now so I don’t lose this functionality.

Dont understand why I can’t see the functionality in 18.2. I’ve tried re-pairing the headphones with the iPhone and I’ve taken a new hearing Test. I have used the latest Hearing Test on the iPad to customise the earbuds and the settings seem to be persistent when I change back to using the iPhone.

I am at a loss to understand why this is such an issue. When I tried to customise the sound on the iPhone I don’t get the option to use an audiogram.

Simply because 18.2 won't allow them to work in the UK until the MHRA approves their use. IOS 18 on your iPad Pro will allow them to work. A bit of a lump to carry around if you want to change settings but they will happily work on their own even if you have no device with you. In 18.2 does the battery level of the AirPods show up?

Yet someone else reports tonight that it does work in 18.2 in the UK with a screenshot of the same screen I see on the iPad in 18.0 ¯\_(ツ)_/¯

Battery levels are reported. Was there an issue with this?

Yet someone else reports tonight that it does work in 18.2 in the UK

with a screenshot of the same screen I see on the iPad in 18.0

No issue. Just interested to know. If you set up with an older IOS on a different device and you don't carry it around with you, it is handy if your iPhone running 18.1 or newer will let you know that the AirPods need charging. That's all.

The AirPods work as they should on my iPhone and 18.2 bar the audiogram - functions and battery levels. They work as on my M1 MBP too, again bar the audiogram thing. The AirPods switch to the active devices as they should and battery levels are visible.

The custom audio set up on the iPad seems to be persistent unless you do a custom setup on the iPhone which will naturally overwrite it as one might expect.

All I’m missing is the supposed ability to use an audiogram to customise the audio on 18.2 like I can on the iPad on 18.0 - something which someone here reckons is possible. It isn’t AFAICS.

All 18.2 has done is activate the hearing test. Great! 8-(

The AirPods work as they should on my iPhone and 18.2 bar the audiogram - functions and battery levels. They work as on my M1 MBP too, again bar the audiogram thing. The AirPods switch to the active devices as they should and battery levels are visible.

The custom audio set up on the iPad seems to be persistent unless you do a custom setup on the iPhone which will naturally overwrite it as one might expect.

All I’m missing is the supposed ability to use an audiogram to customise the audio on 18.2 like I can on the iPad on 18.0 - something which someone here reckons is possible. It isn’t AFAICS.

All 18.2 has done is activate the hearing test. Great! 8-(

It's not possible and won't be until the Hearing Aid feature is approved by the MHRA in the UK. At least your iPad is giving you the chance to use them and evaluate them to see if they will work for you. I never updated my iPhone and I'm happy to leave it on 17.7.1 for the time being.

I’d like to know what phone that is too. I have 18.2 on a 14Pro - hearing test but no way to use the audiogram in custom sound.

The amplify slider in transparency has always worked.

My pods are customised via 18.0 on my iPad Pro and the setting persists on my iPhone as long as I don’t start a new custom sound session in settings.

It does explain but there's no guarantee it will be anytime soon.

After upgrading to 18.2 I can confirm there is no hearing aid feature in the UK.

I specifically bought AirPods Pro 2 for the hearing aid feature.

I already have the older AirPods Pro so the 2 will be going back tomorrow.

The worst part is there is no timeline from Apple.

Very disappointing and poor communication on their part.

Think that’s just registering the company as a manufacturer: there’s no merino of any associated devices that could see…

Nope. Apple have been registered with Apple for many years. The document they sent me showed they have registered the AirPods with Apple and the email was from the Vice President at Apple Health.

Thanks for the instructions. Might be a silly question. Does that mean I cannot connect the AirPods at all to my ios18 device. Have an old iPad & iPhone but don’t want to carry 2 devices.

by the way most stores in uk have the pro 2 at £179 whereas at apple stores they are £229 & refused to price match.

Very annoyed - I bought AirPods Pro 2 at an airport where all the adverts said they include Hearing Aid feature.

Only after hours of fiddling (with frankly embarrassingly bad user experience) I came across an article that says the advertised Hearing Aid feature is not available in the UK at all!

If there ever was a clear case of false advertising, this is the one.

Really? I don't think that's true frankly. I've updated to 18.2 but no joy. Spent hours trying to get this going with Apple's Kafkian maze of a user interface and no joy. How did you make it work? Is there a link to instructions / announcement you can share?