Why are AirPods Pro 2 Hearing Aid features not available in the UK?

Clearly there is a bit of a miss by Apple UK regarding communications about this product under iOS 18.1.

I 100% agree. I wrote to Tim Cook (the CEO of Apple) a week ago and he replied through the VP of Apple health.

[Edited by Moderator]

I have always been able to see this. But the ‘Audiogram’ selection has no effect on my transparency mode. When I try to change the amplification levels (with the slider), it doesn’t do anything. Does it work for you?

i Have installed 18.2 - there is no option to add an audiogram in accessibility/headphone accommodations/custom audio setup which is where you need to able to add it in order to have a personal frequency response.

dbrdh wrote:

Why can’t I see the thread properly? I can’t follow it. Posts seems to be missing. The one you’ve replied to, I can’t see - are they being moderated/deleted?

Go to the top of the thread, just under the original post and to the right, and look at "Sort by." I find that things make the most sense if you set it to sort by either "Newest" or "Oldest." That way, the posts are presented in chronological order.

While it's possible that posts have been removed, in this case, if you're sorting by "Oldest" the post to which thanosgr9 is replying to, by gr7, is immediately before theirs.

Thank you. I just had another hearing test, which appears at the top of the 3 tests that I’ve taken in my Health app.

Unfortunately, changing the amplification slider for transparency (with Audiogram being selected as the source to ‘Tune audio for’) still has no effect, even when ‘conversation boost’ is enabled.

Yet someone else reports tonight that it does work in 18.2 in the UK with a screenshot of the same screen I see on the iPad in 18.0 ¯\_(ツ)_/¯

Battery levels are reported. Was there an issue with this?

The AirPods work as they should on my iPhone and 18.2 bar the audiogram - functions and battery levels. They work as on my M1 MBP too, again bar the audiogram thing. The AirPods switch to the active devices as they should and battery levels are visible.

The custom audio set up on the iPad seems to be persistent unless you do a custom setup on the iPhone which will naturally overwrite it as one might expect.

All I’m missing is the supposed ability to use an audiogram to customise the audio on 18.2 like I can on the iPad on 18.0 - something which someone here reckons is possible. It isn’t AFAICS.

All 18.2 has done is activate the hearing test. Great! 8-(

I’d like to know what phone that is too. I have 18.2 on a 14Pro - hearing test but no way to use the audiogram in custom sound.

The amplify slider in transparency has always worked.

My pods are customised via 18.0 on my iPad Pro and the setting persists on my iPhone as long as I don’t start a new custom sound session in settings.

It does explain but there's no guarantee it will be anytime soon.

After upgrading to 18.2 I can confirm there is no hearing aid feature in the UK.

I specifically bought AirPods Pro 2 for the hearing aid feature.

I already have the older AirPods Pro so the 2 will be going back tomorrow.

The worst part is there is no timeline from Apple.

Very disappointing and poor communication on their part.

Think that’s just registering the company as a manufacturer: there’s no merino of any associated devices that could see…

Nope. Apple have been registered with Apple for many years. The document they sent me showed they have registered the AirPods with Apple and the email was from the Vice President at Apple Health.

Thanks for the instructions. Might be a silly question. Does that mean I cannot connect the AirPods at all to my ios18 device. Have an old iPad & iPhone but don’t want to carry 2 devices.

by the way most stores in uk have the pro 2 at £179 whereas at apple stores they are £229 & refused to price match.