Problem playing on Apple Music in Window 11

Question

Level 1

14 points

Problem playing on Apple Music in Window 11

I'm signed in to my iTunes and Apple Music apps on Windows 11. My computer is authorized from everywhere.

When I select a song in my playlist or in another artist's profile, whether it's Apple Music or iTunes, and press play to listen to it, the song doesn't start. For example, when I press play to start a track in a playlist I made, it scrolls through all the tracks in the queue one by one and returns to the beginning when it finishes scanning the playlist without playing it completely. What is the reason for this? All updates are installed. All devices are authorized. I can listen to all the songs in the same list on my iPhone connected to the same Wi-Fi network, but I can't do this on the PC. Can anyone help?

[Re-Titled By Moderator]

Windows, Windows 11 (26100)

Posted on Dec 7, 2024 11:29 AM

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Answer 1

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Top-ranking reply

vredgrave

Level 1

20 points

Dec 11, 2024 2:50 PM in response to kenzeii

I've had the same problem since November.

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Answer 2

kenzeii Author

Level 1

14 points

Dec 23, 2024 9:35 AM in response to vredgrave

HERE IS THE SOLUTION

I found this on Reddit and later on Apple from user ‘Apple_Andy’ This solved my problem.

The ProgramData folder is hidden. So you need to show it.

STEP 1 : Enable showing hidden folders.

STEP 2 : Delete all files and folders in C:\ProgramData\Apple Computer\iTunes

STEP 3 : Switch Apple Music off and on again

After that, the problem is solved for me.

Let me know if your problem has been resolved.

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Answer 3

Jan 10, 2025 8:09 PM in response to vredgrave

The symptoms of your problem look slightly different from mine; mine would just get stuck loading the same song and never skip to the next one. What eventually solved the problem for me was reinstalling my audio drivers and restarting my PC.

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Answer 4

Jan 10, 2025 12:33 PM in response to kenzeii

This did nothing to help me at all unfortunately.

I attempted it several times, uninstalled the app, reinstalled the app, deleted everything, restarted everything, nothing is working.

Apple clearly doesn't care about anyone using their products on other devices than apple products.

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Problem playing on Apple Music in Window 11