"Sign into the iTunes Store" failure

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Level 1

4 points

"Sign into the iTunes Store" failure

So I have a problem logging into the app store.

When I go to update apps, I get a "Sign into the iTunes Store" pop up that is already populated with an old Apple ID used on this Mac.

After I enter my own and type the password, it stutters for a minute as if the updates will begin, but then I get another pop up.

Hitting download brings it right back up, which happens 4 or 5 times before it stops and brings me right back to square 1.

My connection is strong, clock is correct, airdrop works fine with my phone which is on the same AppleID, iMessage doesn't work either. There's a mixup somewhere with my Apple ID but i can't figure out what it is.

Thanks in advance for any help.

MacBook Pro 15″, macOS 11.2

Posted on Jul 18, 2022 7:04 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,221 points

Jul 19, 2022 12:16 PM in response to Rob_Shea

A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. After deleting the apps, it may be necessary to restart the device/computer before you can download the apps again. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID.

Purchase History Review. *

Or you can try to set up Family Sharing between the IDs to keep access to your purchases.

Family Sharing.

ASC YouTube for Family Sharing

Family Sharing - Set up.

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"Sign into the iTunes Store" failure

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