Confirm on device

I had this issue as well.

I had to turn off “screen time” in order to confirm AppleTV purchases with iPhone (or Apple Watch).

I would get a notification. Sometimes I could get as far as confirming on the phone before failure, sometimes just tapping the notification would fail, and sometimes immediate fail 🤷‍♂️

I had turned on screen time in order to prevent someone stealing my phone from logging me out or changing my password.

It seems like a bug to me that I need to give up that security in order to confirm purchases with my phone.

Try logging out and back into your Apple ID on both the iPhone and Apple TV device. I tried this yesterday and after giving it awhile to setup/sync, I was then able to confirm on device successfully.

Hello Bicnlin,

Thanks for the additional information.

Let's check to see if perhaps a restriction was enabled on Apple TV that would prevent you from making the purchase on Apple TV.

1. "Open Settings  on Apple TV.
2. Go to General > Restrictions make sure Restrictions is turned off and turn on In-App Purchases.

To learn more about Restrictions, see Restrict access to content on Apple TV."

Purchase and download apps on Apple TV

Let us know the results.

Thanks!

Was the iPhone's bluetooth turned-on when you attempted to confirm purchase on the phone?

Hey there Bicnlin,

We agree, that is strange behavior considering your same saved payment method works when using the 'confirm with password' option. Let's rule out some other possible causes, along with confirming more details to better understand what's happening:

1. When did this first start to occur?
2. If you've also tried purchasing a second show, does the same issue occur?
3. You mentioned this occurs on on two different Apple TV devices, but we were confused about what you mentioned regarding trying to purchase the show on your iPhone. Since it shows 'payment not complete' on your Apple TV devices, what exactly occurs when you try purchasing a show on your iPhone through the Apple TV app?
4. Sometimes unexpected behavior can be resolved with a restart: Restart your iPhone and Restart Apple TV
5. If you have a compatible iPhone model, the latest version is iOS 16.2. You can verify this within Settings > General > About. In case you needed it, this link shows how to first back up, then Update your iPhone or iPad.
6. If you have a compatible Apple TV models, the latest version is tvOS 16.2. You can verify this within Settings > General > About. In case you needed it, this link shows how to Update your Apple TV.

Cheers!

Good afternoon Bicnlin,

Are you using the Apple TV App to purchase the movies? Have you updated to iOS 16.3 and tvOS 16.3.1?

Buy movies and TV shows from the Apple TV app

If the issue persists, click the link below to contact Apple Support.

Contact Apple for support and service

Take care.

I had what sounds like exactly the same error last night when trying buy a movie from iTunes on Apple TV. A notification appeared on my iPhone but before I could select it the Apple TV said "payment not Complete". Happened 3 times so in the end I purchased the film from Prime.

iPhone is running 16.3, Apple TV is on 16.3.1

I have the same issue, have iPhone 13 Pro Max and Apple TV 4K first gen. When I try to purchase with password it works seamlessly, but with device confirmation I get the notification on iPhone or Apple Watch, but when I commence to tap the notification the error “something wrong has happened” shows on the Apple TV